DELIVERY
We will deliver all products within one order in one delivery, and to the delivery address that is specified in your order. We are a slow fashion brand and that also reflects in our delivery times! The estimated delivery time from the point of purchase for UK destined orders is 4 – 11 business days, and the estimated delivery time for European and other international destinations is 8 – 21 business days. All shipping is currently handled by the UK Royal Mail Service.
ORDERING
You may place an order to purchase products advertised for sale on our site by following the onscreen prompts. If we are unable to supply you with a product that you have already paid for, we will notify you, and refund you the full amount of the cost of the product charged as soon as possible. Such instances may arise where for example, a product is not in stock or is discontinued, there is a problem with authorisation of the payment card you have used, or because we cannot meet your requested delivery date.
OWNERSHIP OF THE PRODUCTS
Except where products that have been delivered are damaged or faulty, or have been incorrectly delivered, once the products have been delivered, they will become your responsibility, and we will not be responsible for their loss, damage or destruction after they have been delivered. Ownership of the products will pass to you when we have received full payment of all sums due in respect of the products (including delivery charges) and once the products have been delivered to you.
PAYMENT
All payment card transactions and holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to process or otherwise authorise the payment, we will not accept your order, and we will not bear responsibility to you for any delay or non-delivery of the products. We are not responsible to you if your card issuer or your bank charges you for the processing of your payment card in accordance with your order.
PRICE
The price of any of our products will be as quoted on our site from time to time. There is always the possibility that there may be from time to time an error in the pricing of a product on our site. We will rectify pricing errors as soon as possible after we become aware of them. The prices quoted on our site include VAT. There is no additional delivery cost for orders made that are bound for UK destinations. Delivery costs for destinations other than those in the UK will be provided at the point you place an order to purchase our products.
RETURNS
We are confident that you’ll love your products, however if you need to return or exchange any product, this must be done within 30 days of receipt provided the products are in their original packaging and are unused. Please email us at info@siennasarpei.com in the first instance, providing your name, the date of purchase of the relevant order, the reason that you wish to return the products, and your order number. Please note, we are not responsible for import custom charges; if you refuse to pay them and the order is returned to us, we will not offer a refund. We are not responsible for any shipping fees, including return shipping fees, nor are we responsible for lost or un-trackable return shipments. We would recommend sending your return using a carrier that offers tracking services.
AMENDMENTS TO THIS POLICY
If any provision or any part of a provision of this policy is declared invalid or unenforceable, then that provision shall be deemed to be deleted from this policy, and the remaining provisions shall remain in full force and effect. We may revise and amend this policy from time to time without prior notice; any such change will not affect any purchases you may have made before the change is implemented. Failure by us to enforce a right does not result in a waiver of that right.